Q. What are the different administrative roles on a Facebook Page?
A. There are five different page administrative roles defined within Facebook. Only an Admin can add, change or a delete access to a Facebook Page. Given that the default …
5 Tips for Social Media Success
“Without a solid plan in place, social media will only amplify noise.” ~ Sharad Verma, Bright Blue Wave Founder
A Gallup study released in June 2014, revealed that, on average across four broad demographics, 35% felt social media had some …
Worst Tweets of 2014
It is that time again to reflect on the past year in social media, and this was a banner year for terrible corporate tweets. Watch as Fast Company Senior Editor Jason Feifer revisits the most egregious twitter faux pas of …
What is Community Management?
“Social media will help you build up loyalty of your current customers to the point that they will willingly, and for free, tell others about you.” ~ Bonnie Sainsbury (@bsainsbury)
In the right hands, social media can give …
A Few Short Days to Get Your Email Program in Order – Canada’s Anti-Spam Legislation (CASL) takes effect on July 1st, 2014
The clock is ticking to make sure all Canadian businesses and organizations that use email marketing, or send electronic messages of any kind, are compliant with Canada’s Anti-Spam Legislation or CASL. The deadline is July 1st, 2014, …
Digital Round Up: Best Videos of 2014 (so far)
What better way to pass time on your Friday workday than by checking out our weekly Digital RoundUp?
Can you believe we’re already halfway through the year? Time is flying by, so we thought we’d give you a chance to …
Questions to ask a Social Media Company
Selecting the best person or company to handle your brand’s social media, and therefore your brand’s online reputation, is a daunting task. The role of your community manager should not be taken lightly, nor should it be viewed as an …
Turning Customer Complaints into Customer Loyalty
” … for there is nothing either good or bad, but thinking makes it so.” ~ Hamlet quote (Act II, Sc. II)
How do you handle negative comments?