Social Media Tips | Negative Comments

Q. Should I delete negative comments on social media?

A. No. A negative comment or complaint is an opportunity to win back a disgruntled customer, and show your community that you care what they think about your business.

Social Media Tip:

Always respond to the comment in the same channel as posted. Acknowledge their concerns, apologize for the inconvenience, and offer a solution. More tips on Turning Customer Complaints into Customer Loyalty.

Comments are closed.