All posts tagged customer loyalty

Turning Customer Complaints into Customer Loyalty

” … for there is nothing either good or bad, but thinking makes it so.” ~ Hamlet quote (Act II, Sc. II) How do you handle negative comments? We get asked this question all the time, and it is a valid question. But businesses are asking the wrong question.  (More)

Find Your Basis of Conversation on Social Media

Your website doesn’t sell your product; you do. In order to increase conversion rates, you need to sell people on your product or service; even more importantly, you need to sell them on your brand. How do you do that? Start by finding your basis of conversation.  (More)

Should Your Employees Tweet at Work?

Should Your Employees Tweet at Work?
It wasn’t long ago when organizations were blocking access to social media sites at the office. Few things were more taboo than employees tweeting or browsing their Facebook newsfeed while on the clock. Companies were even monitoring what employees posted on personal Facebook pages in their free time.  (More)