All posts tagged employee

Turning Customer Complaints into Customer Loyalty

” … for there is nothing either good or bad, but thinking makes it so.” ~ Hamlet quote (Act II, Sc. II) How do you handle negative comments? We get asked this question all the time, and it is a valid question. But businesses are asking the wrong question.  (More)

Avoiding Social Brand Disaster

Avoiding Social Brand Disaster
The motivations for creating a social media policy are fairly obvious in a time when social media disasters are popping up all around us. Companies are well aware of how dangerous the combination of social media and the workplace can be. Even more subtle issues, such as an employee using a personal account to tweet messages that conflict with your brand image, can be damaging.  (More)

How To Develop a Social Media Policy for Your Business

How To Develop a Social Media Policy for Your Business

Your employees are online and they’re using social media – how are they influencing the public perception of your brand?

Social media training in the workplace is quickly becoming mandatory for an ever-growing range of companies.  A social media policy protects your company, your brand and your employees.  (More)